![]() It takes a few days for them to update your charts, and the checkbox in the app never gets checked. You can’t sign up on the app, must be on browser, and there is hardly any confirmation from VP that they know you have scheduled an appointment, or after you go, that they got your results properly. An example of bad instructions within the app is the quarterly wellness screenings bonus. There’s enough working point tracking to get the maximum value every quarter, but it’s pretty demotivating when you go out of your way to do an activity for the points and then VP doesn’t acknowledge it and leaves the box unchecked. Many of the ways to earn points do not track properly and instructions for earning/participating/connecting are usually incredibly unhelpful and vague. Unfortunately, the app design is buggy and often pretty janky. It encourages and reward’s participation, healthy habits, and education while giving additional interaction between employees. I’m excited to see this app improve and for now will be content with what it offers, as no other app/ journal/ or tracker I have ever used even comes close to this one. Regardless, I have my personal color preferences I would like to use. ![]() But the colors correspond to genres and not for how well you are doing on that goal. And others that I was doing well at were red. ![]() I was so thrown off that some goals I was tracking that I was falling behind on were labeled green. I had to call and ask what ever color meant. It currently has its own version of color coding which is not explained anywhere. Since it houses so much information on different topics it would be nice if the user that the ability to organize and group certain portions together at our discretion. And it offers tips and advice so even better! Navigation is pretty straight forward but still not as smooth or seamless as I would like. Virgin Pulse houses all that in 1 place, I love it. This app definitely has room for improvement but is amazing for where it is at now! I have personally spent years tracking different aspects of my life such as health/ finances/ work through various methods. Thanks for the help.I want to give it 5 stars but no app is without its kinks. (Attached a screen shot of the request information)Ĭould you please send us the name of your Fitbit model?Īs described by VP was a bit grumpy for me jumping to the Revoke Access attempt getting them to disconnect the device from there side so that I could connect it again did solve the sync issue I was having. Revoking access is no longer valid troubleshooting step. If you have further questions, please do not hesitate to contact us via Chat Support or phone. Once you send me the necessary information, I will escalate the issue and your Fitbit will be disconnected. The number in the URL at the top of the browser after /user/. Screenshot of Fitbit access revoked on Fitbit website (Applications page)įitbit ID - It can be found by having the member log into, and then clicking on the icon for Profile. In order for me to escalate your issue, I would need: Please note that revoking access is no longer valid troubleshooting step. It seems you revoked access on Fitbit's website. When I use the Disconnect button it does not disconnect the device. I need help disconnecting my FitBit Device. Hopefully this will help others in my situation get everything connected and synched up again. If it won't let you, contact their support and ask them to help you with that. Long story short, if you know that everything works on the FitBit end of things, remove the connecting from your VP account and reconnect. I logged in to my VP profile, reconnected FitBit, and all the missing data immediately updated and I was awarded my missing VP points. I had to answer some account specific questions (the name of my FitBit tracker, and stuff like that) and after about an hour I got an email saying that the tracker now had been disconnected, and reconnecting it should make everything work again. I informed VP support of this, and they told me they can disconnect it from within their system. Only, when I clicked on the disconnect link, nothing happened. Next step: Disconnect the Fitbit device from VP and reconnect it. VP support sent me a checklist of things to try, with the first two thirds being steps to make sure my FitBit was connected to the app and servers and working properly. When I discovered this, I checked my FitBit app, and after verifying that everything was working perfectly fine on the FitBit side I came to the conclusion that the issue was with VP, and contacted their support. Since May 29 or 30 (can't remember the exact date now) I had the smae problem as anyone else in this threqda - my FitBit data didn't sync to my VP profile.
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